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Personal Account Enquiries

Every time a scheme member terminates his employment, the MPF benefits accrued in the MPF account opened under the former employer will be transferred to a separate account known as a personal account. A personal account is therefore an account in which the MPF benefits accrued from the member’s former employment or self-employment are held.

The MPFA maintains a Personal Account Register for members of the public to check for free. Information available includes whether a scheme member has any personal accounts and, if so, the name and contact number of the trustee maintaining the personal account(s).

e-Enquiry of Personal Account (ePA) - Access your account information at anytime and anywhere

Scheme members may look up their own MPF personal accounts via the e-Enquiry of Personal Account (ePA).  Scheme members may apply for the ePA service via the ePA website or mobile application (MPFA ePA).   To protect the personal data of scheme members, verification of identity by the MPFA after online application is required and scheme members may choose to :
  1. Provide copies of his/her Hong Kong Identity Card & residential address proof of recent three months for identity verification upon online application and activate his/her account; or
  2. Visit one of the MPFA’s offices for identity verification by presenting his/her Hong Kong Identity Card. 
Please click here for more information on ePA service.

One-off enquiry

Enquiries may also be made by three categories of people. You may make an enquiry to MPFA by sending in the relevant form by post, fax or visiting the MPFA offices in person:

  Enquirer Relevant Form Download
1. Scheme member Form PA-SM Link
2. Authorized Person Form PA-AP Link
3. Personal representative or person entitled in priority to the administration of the estate of a deceased scheme member Form PA-PR Link


Visiting MPFA in person:

For scheme members, personal representatives or persons entitled in priority to the administration of the estate of a deceased scheme member, please bring with you the ID documents and visit any of the MPFA offices.  The Report of Personal Account will be provided to you on the spot.
 
Authorized person who submits personal account enquiries in person will need to put the completed forms and copies of the ID documents in a drop-in box available at any of the MPF offices. The MPFA will send the Report of Personal Account to the authorized person once the report is ready.

Scheme members who wish to make enquiries through registered intermediaries will need to authorize principal intermediaries (PI). Scheme members may contact the subsidiary intermediaries for the detailed arrangements. 
 

Office Address Office Hours
Head Office Level 8, Tower 1, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung Weekdays:
8:45 am to 5:45 pm

Saturdays, Sundays and Public Holidays:
Closed
Hong Kong Island Office Room 1201 - 1207, Nan Fung Tower, 88 Connaught Road Central, Sheung Wan
Kowloon Office Level 25, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong



Mail/Fax:

Please post or fax the completed form and a copy of relevant ID document(s) to MPFA. Search results will be sent to you by mail.

Address: Customer Services Department, MPFA, Room 1201-1207, Nan Fung Tower,
88 Connaught Road Central, Sheung Wan
Fax No.: 3146 7367

Note:

The MPFA does not have detailed information on individual personal accounts, such as account number, funds invested and account balance. To obtain such details of your personal account (s), you may approach your scheme trustee(s) directly for assistance. Only personal account information is available. For information on contribution accounts, please check with your employer or scheme trustee for details.

Last Revision Date: 16/08/2019