Info Center

MPFA Chairman Mrs Ayesha Macpherson Lau published her blog post today (29 June), highlighting that since the launch of the eMPF Platform (eMPF) in June last year, it has processed close to 600,000 administrative instructions submitted by employers and scheme members. Among the administrative instructions submitted by scheme members who have already joined the eMPF (including switching funds, making tax-deductible voluntary contributions, and consolidating or transferring MPF accounts, etc.), nearly 80% were submitted electronically, demonstrating growing acceptance of use of the eMPF. She also highlighted various benefits of managing MPF digitally through the eMPF: 

1. One-stop mobile management: Employees can easily manage their MPF anytime, anywhere through a single platform using their mobile phone or computer, including switching funds, changing investment portfolios and updating personal information, etc. The eMPF also has a notification function enabling employees to stay informed if their employer has made timely contributions for them.

2. One account for lifetime use: Employees need to register only once with the eMPF. The same eMPF account will be available for use throughout their entire MPF journey, even if they change jobs and open accounts with different MPF schemes in the future. This eliminates the hassle of logging into multiple MPF accounts.

3. Comprehensive overview at a glance: Regardless of how many MPF accounts scheme members hold under different MPF schemes, logging into the eMPF will instantly show a donut chart, clearly displaying the distribution of their MPF across different trustees and schemes, showcasing the advantage of the eMPF’s operation across schemes.

Mrs Lau reminded employees that while the eMPF has greatly enhanced the convenience of managing their MPF, they should not change their MPF investment mandates or switch funds frequently through the eMPF for short-term speculation; otherwise, it may lead to “buying high and selling low”, resulting in potential losses. Moreover, she urged scheme members to pay attention to the administrative arrangements during the onboarding of MPF schemes to the eMPF:

(1) MPF schemes about to onboard 

To facilitate data migration, MPF trustees who are about to onboard the eMPF will need to temporarily suspend processing administrative instructions submitted by their scheme members, including switching funds and changing investment mandates, before the migration. The specific duration of the suspension will depend on the types of administrative instructions, the operational arrangements of the trustees, and the scale and complexity of the data transfers. Trustees will send scheme members a communication pack before onboarding, which will include a QR code linking to detailed information about the transition, such as the scope of the affected services, the dates of suspension and resumption, and other key details. Scheme members should pay close attention to the information and plan ahead to ensure that any administrative instructions are submitted to the trustee before the relevant cut-off dates to avoid unnecessary delays. Alternatively, they may wait and submit their administrative instructions to the eMPF after the scheme has onboarded.

(2) MPF schemes already onboarded

Whenever an MPF scheme is onboarding the eMPF, the Platform has to temporarily suspend services, generally for two days. During this period, access to eMPF services will be temporarily unavailable for scheme members who have already joined the eMPF. To minimize the impact, this service suspension will be scheduled on public holidays or weekends. The project team will issue advance notices through the eMPF website and mobile app to remind users of the upcoming service suspension. 

Mrs Lau emphasized that data migration is conducted with high security and stability, which is essential for the reliability of the Platform’s operation. Like the digital services of other financial institutions, the eMPF requires regular system maintenance, during which services will be temporarily unavailable. Therefore, scheme members are encouraged to stay informed through official announcements, and plan their usage accordingly.

For the full version of the article, please visit the MPFA blog. The blog is available in Chinese only.

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29 June 2025