Enforcement

Enforcement Statistics

The following are relevant statistics on the enforcement actions taken and handling of complaints involving MPF trustees and service providers by MPFA for the period from 1 April 2025 to 31 March 2026.

Complaints involving MPF trustees and service providers

  • Total number of complaint cases involving
    MPF trustees and service providers: 2238

*Since a complaint may cover more than one subject matter, the total number of subject matters of complaints may exceed the total number of complaints.

 


Enforcement actions involving MPF trustees

MPFA imposed financial penalties on MPF trustees relating to non-compliances with scheme administration duties under the MPF legislation.

 

  • Financial penalty notices issued: 3
  • MPF trustees penalized: 2
  • Total amount of financial penalties: $720,0001

1 All penalties had been settled by the trustees.


 

Nature of scheme administration duties
No. of financial penalty notices issued
Processing of MPF benefits transfer / payment
                                        2
Statutory reporting to MPFA
                                        1

Enforcement actions involving MPF intermediaries

Misconduct
Action taken

Forging the signatures of four scheme members on the MPF forms and misusing their personal information to improperly effect the opening of four MPF accounts and transfer the MPF benefits of three of the scheme members in their other MPF accounts to the newly opened accounts

Disciplinary action of public reprimand and disqualifying a former Subsidiary Intermediary from registration for 13 years

Misusing a scheme member’s personal information, disclosing it to a third party and arranging the third party to impersonate the scheme member in calling three MPF trustees to obtain the scheme member's account information; failing to promptly and accurately carry out the scheme member’s instructions to transfer MPF benefits from two MPF schemes to another scheme; and failing to ensure that the relevant MPF forms were duly completed before asking the scheme member to sign on them

Disciplinary action of suspending the registration of a Subsidiary Intermediary for 21 months

Failing to promptly carry out the instructions of a client to enrol in an MPF scheme as an employer

Disciplinary action of public reprimand and disqualifying a former Subsidiary Intermediary from registration for 8 months

Subsidiary Intermediaries’ failures to disclose necessary and accurate information to client; identify themselves with business card bearing the name and MPF registration number as a registered intermediary in the initial contact with client; and comply with the controls, procedures and standards of conduct as required by their principal intermediaries; as well as principal intermediaries’ failures to put in place proper controls and procedures for securing compliance; and supervise adequately and monitor their subsidiary intermediaries’ compliance with internal guidelines for conducting regulated activities etc.

Advisory letters to 12 Subsidiary Intermediaries and 6 Principal Intermediaries to remind compliance with the relevant conduct requirements

Enforcement actions involving employers and scheme members
Criminal actions:
  • 283 summonses were applied against non-compliant employers and directors/managers of limited companies
  • 21 summonses were applied against MPF scheme members 
     
Civil actions:
  • 1706 claims were filed to civil courts to pursue default contributions*
  • 265 proofs of debt were filed with liquidators or Official Receiver to recover default contributions*
  • 209 Garnishee Orders were granted by court to seize money from defaulting employers’ bank accounts
  • 290 Bailiff actions were taken to seize assets of defaulting employers
  • 2 court orders were granted by court to compel convicted employer to rectify the non-compliance
  • 84 financial penalty notices were issued to repeat defaulters
Total amount of default contributions recovered:
  • $177 million of default contributions* were recovered for employees

*Default contributions include surcharge calculated at 5% of the amount of MPF contributions in arrears imposed on employers who failed to make MPF contributions for their employees within the prescribed period.