Info Center

MPFA Chairman Mrs Ayesha Macpherson Lau published her blog post today (28 June), highlighting that the eMPF Platform (eMPF) is one of Hong Kong’s most utilized digital platforms, with the highest number of users and the largest volume of monthly administration instructions processed. She expressed confidence that the eMPF fee could be further reduced to 20–25 basis points (0.20%–0.25%) in the future, which would be two-thirds lower than the average administration fee (58 basis points (0.58%)) before eMPF was launched. MPFA is also reviewing potential reductions in other MPF fee components, such as member servicing fee and investment management fee, with the target of further lowering the overall MPF fee. The review is expected to be completed by the end of this year.

Since the full operation of eMPF began almost two months ago at the end of April, the employer registration rate has reached 73%. An increasing number of employers are now using digital interfaces rather than paper-based processes to manage MPF administration tasks, including making monthly contributions and enrolling new employees in MPF schemes. As for scheme members, since the end of last year, larger trustees with greater number of scheme members have progressively onboarded eMPF, leading to a continued increase in both the number of registrations and the registration rate, with the proportion of making change of funds digitally through eMPF even as high as 82%.

Mrs Lau acknowledged that eMPF has fundamentally transformed the scheme administration and management model of MPF, which had been in place for 25 years. As with other large-scale digital infrastructure projects, it will take time to achieve widespread adoption. She also pointed out that individuals adapt to new processes and digital applications at varying speeds, which may explain why many scheme members have yet to register with eMPF.

She noted that many users have shared that using eMPF is easier than they had initially expected. They are increasingly appreciating its benefits and developing a habit of logging in to eMPF regularly, using the “donut chart” feature, for example, to review their MPF investment performance. This one-stop presentation is a unique feature of eMPF, enabling users to gain an overview of all their MPF accounts at a glance and manage them more conveniently.

Before the launch of eMPF, one of employees’ most common pain points in MPF management was handling separate accounts across different MPF schemes for carrying out cross-scheme administration instructions. For instance, to consolidate accounts from multiple schemes, scheme members had to locate their accounts and account numbers for each scheme and then complete individual paper forms. The process was both time-consuming and prone to errors. Now, users can log in to eMPF anytime, anywhere, to make consolidation instructions digitally, eliminating the need for paperwork and reducing the process to just a few minutes. Some employees have also reported that after registering with eMPF, they discovered MPF accounts they had long forgotten, highlighting the clear benefits of the digital MPF era.

She called on employees who have not yet registered with eMPF to act quickly. The eMPF team will continue to encourage and support employers and employees who have yet to register through enhanced public engagement, targeted thematic campaigns and educational initiatives. These efforts are designed to promote registration and enable them to enjoy the benefits and convenience of digital MPF management.

For the full version of the article, please visit the MPFA blog. The blog is available in Chinese only.

– Ends – 

28 June 2026