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The MPFA suspends the registration of TIN Lok Man (TIN) as an MPF intermediary for 21 months from 12 June 2025 to 11 March 2027 (both dates inclusive). TIN is a subsidiary intermediary¹ attached to two MPF principal intermediaries², namely Convoy Financial Services Limited (CFSL) and OnePlatform Wealth Management Limited (OWML)³.

The MPFA found that TIN (i) misused a scheme member’s personal information, disclosed it to a third party and arranged the third party to impersonate the scheme member in calling three MPF trustees to obtain the scheme member's account information; (ii) failed to promptly and accurately carry out the scheme member’s instructions to transfer MPF benefits from two MPF schemes to another scheme; and (iii) failed to ensure that the relevant MPF forms were duly completed before asking the scheme member to sign on them. TIN’s misconduct contravened the conduct requirements of acting honestly, fairly, in the best interests of the client and with integrity, and exercising a level of care, skill and diligence that may reasonably be expected of a prudent person who is carrying on the regulated activity as stipulated under the Mandatory Provident Fund Schemes Ordinance.

The case was referred to the MPFA following an investigation by the Insurance Authority. In deciding the disciplinary sanction of the case, the MPFA took into account all relevant circumstances, including (a) the nature, seriousness and impact of TIN’s breaches; (b) TIN has no previous disciplinary record with the MPFA; and (c) the need to send a strong deterrent message to the industry that the MPFA will not tolerate such misconduct.

A copy of the Statement of Disciplinary Action is available here. 

– Ends – 
12 June 2025

_{1. A subsidiary intermediary is a person registered by the MPFA to carry out MPF sales and marketing activities and to give regulated advice on behalf of a principal intermediary to which the person is attached.}

_{2. A principal intermediary is a business entity registered by the MPFA to engage in conducting MPF sales and marketing activities and giving regulated advice.}

_{3. TIN (MPF Registration No.: 129306) is a subsidiary intermediary attached to CFSL and OWML since 25 January 2019 and 8 February 2022 respectively.}