Information Centre

Since June last year, six MPF schemes have successively joined the eMPF Platform. As of February this year, of nearly 200,000 transaction instructions processed via the eMPF, two-thirds were conducted electronically, including contributions, MPF withdrawals, transfer of MPF benefits and change of investment mandate. In particular, the digital usage rate for submission of contribution data and change of investment was 80%. 

To further enhance the user experience and ensure smooth operation of the eMPF, the eMPF project team has introduced comprehensive improvement measures, including improving the eMPF interface design and instructions to make them more user-friendly based on previous experience and user feedback. 

The eMPF contractor further improved the efficiency of its hotline 1832 622 and service centres in answering user enquiries and handling service requests. A dedicated eMPF contribution inquiry hotline 3197 2834 was established to answer the enquiries of employers and employees regarding contribution information.

One-on-one, hand-holding support

Meanwhile, the contractor will offer training courses to all employers and related personnel under MPF schemes that will soon get onboard the eMPF. "One-on-one, hand-holding" support services will be also offered to employers, in particular mega corporations and institutions with more complex MPF arrangements, as well as micro, small and medium-sized enterprises with resource limitations. 

The eMPF project team will spare no effort to ensure support and assistance are available in all districts. eMPF support stations will be gradually set up in various districts across Hong Kong, and mobile support service trucks will be arranged, along with the three existing eMPF service centres and kiosks located in 12 telecommunications stores of the contractor, where staff will offer on-site assistance (visit the eMPF website  for the addresses of the service centres and kiosks) to provide services for all users.  

Three-tier testing framework

The eMPF project team also established a three-tier testing framework, involving setting up of an expert group to provide third-party professional advice, commissioning a professional services company to conduct professional testing of the eMPF user interface, and gathering feedback from users by forming a user group consisting of users who are already onboard the eMPF to comprehensively optimize the Platform’s operations and the user experience.