MPFA customer counters service
With effect from 24 April 2023, the offices of MPFA have been relocated to the following address:
Level 12, Tower 1, The Millennity, 98 How Ming Street, Kwun Tong, Hong Kong
MPFA’s hotline, fax numbers and email addresses will remain unchanged.
Please also note that the customer service counter located at Kowloon Commerce Centre, Kwai Chung and Millennium City Phase 1, Kwun Tong, has been closed with effect from 24 April 2023. Members of the public can make appointments for the MPFA’s customer counter service through the MPFA hotline, 2918 0102.
To achieve a more efficient and better customer service experience, the MPFA urges members of the public to make enquiries via email at firstname.lastname@example.org
, the chatbot on the MPFA website (www.mpfa.org.hk
), or the MPFA hotline 2918 0102 as far as possible, instead of visiting MPFA office in person. Useful MPF information and frequently asked questions are available on the MPFA website for reference. The MPFA also encourages MPF scheme members to make use of the MPFA’s digital tools to manage their MPF, such as the e-Enquiry of Personal Account
(ePA) platform, the one-stop MPF Fund Platform
and various mobile app