Contact Us

Contact Us

MPFA customer counters service

To safeguard the health of members of the public and MPFA staff, the MPFA offices have implemented the “Vaccine Pass” arrangement. All persons entering MPFA’s offices are required to have received COVID-19 vaccine and to provide the relevant record. The MPFA will also continue to follow the advice of the Centre for Health Protection to implement social distancing and other precautionary measures at its offices, including checking body temperature, using the “LeaveHomeSafe” mobile app and wearing surgical masks. Members of the public can make appointments for the MPFA’s customer counter service through the MPFA hotline, 2918 0102. Members of the public must strictly follow the MPFA’s infection-prevention guidelines during their visit.


To achieve a more efficient and better customer service experience, the MPFA urges members of the public to make enquiries via email at, the chatbot on the MPFA website (, or the MPFA hotline 2918 0102 as far as possible, instead of visiting MPFA offices in person. Useful MPF information and frequently asked questions are available on the MPFA website for reference. The MPFA also encourages MPF scheme members to make use of the MPFA’s digital tools to manage their MPF, such as the e-Enquiry of Personal Account (ePA) platform and its mobile app, and the one-stop MPF Fund Platform and its mobile app.



Hotline: (852) 2918 0102

Fax: (852) 2259 8806


Various channels (e.g. hotline, electronic enquiry forms and mobile applications, etc.)  are available for convenient access to MPFA’s enquiry services. Please click the links below for details.



If members of the public wish to visit the MPFA office in person (e.g. for submitting documents), please call our hotline (2918 0102) to make an appointment in advance, so as to shorten the waiting time for the service.

Office Addresses

Head Office
Level 8, Tower 1, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung, Hong Kong
Kowloon Office
Level 25, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong

Office hours

Weekdays: 8:45 am to 5:45 pm

Saturdays, Sundays and Public Holidays: Closed

Media Enquiries

For media enquiries, please contact External Affairs Division (email: