Contact Us

MPFA customer counters service

With effect from 24 April 2023, the offices of MPFA have been relocated to the following address:

Level 12, Tower 1, The Millennity, 98 How Ming Street, Kwun Tong, Hong Kong

MPFA’s hotline, fax numbers and email addresses will remain unchanged.

Please also note that the customer service counter located at Kowloon Commerce Centre, Kwai Chung and Millennium City Phase 1, Kwun Tong, has been closed with effect from 24 April 2023. Members of the public can make appointments for the MPFA’s customer counter service through the MPFA hotline, 2918 0102.

To achieve a more efficient and better customer service experience, the MPFA urges members of the public to make enquiries via email at mpfa@mpfa.org.hk, the chatbot on the MPFA website (www.mpfa.org.hk), or the MPFA hotline 2918 0102 as far as possible, instead of visiting MPFA office in person. Useful MPF information and frequently asked questions are available on the MPFA website for reference. The MPFA also encourages MPF scheme members to make use of the MPFA’s digital tools to manage their MPF, such as the e-Enquiry of Personal Account (ePA) platform, the one-stop MPF Fund Platform and various mobile app.

Email: mpfa@mpfa.org.hk

Hotline: (852) 2918 0102

Fax: (852) 2259 8806

Various channels (e.g. hotline, electronic enquiry forms and mobile applications, etc.) are available for convenient access to MPFA’s enquiry services. Please click the links below for details.

If members of the public wish to visit the MPFA office in person (e.g. for submitting documents), please call our hotline (2918 0102) to make an appointment in advance, so as to shorten the waiting time for the service.

Office Address

Level 12, Tower 1, The Millennity, 98 How Ming Street, Kwun Tong, Hong Kong

Office hours

Weekdays: 8:45 am to 5:45 pm

Saturdays, Sundays and Public Holidays: Closed

Media Enquiries

For media enquiries, please contact External Affairs Division (email: media@mpfa.org.hk).