Contact Us

MPFA customer counter service

In view of the development of COVID-19 and to enhance the arrangement for our customer services, if members of the public request to use the customer counter service at our offices, they have to make appointment through MPFA hotline (2918 0102) prior to their visit. The customer counter services are available from 8:45am to 1:00 pm and 2:00 pm to 5:45pm from Monday to Friday (excluding public holidays). Members of the public must strictly follow the MPFA’s infection prevention guidelines, including scanning the "LeaveHomeSafe" QR code or register their names, contact number and the date and time of the visit during their visit.

The MPFA urges members of the public to use alternative means, such as hotline and emails, instead of physically visiting the offices to receive the services they need.
If members of the public wish to check their personal accounts Information, they can register for the e-Enquiry of Personal Account service via the mobile app "MPFA ePA” or website “”. They can also download an enquiry form from the MPFA website, then submit the completed form together with a copy of identity document by mail or by fax. MPFA will reply them in writing.


Hotline: (852) 2918 0102

Fax: (852) 2259 8806


Various channels (e.g. hotline, electronic enquiry forms and mobile applications, etc.)  are available for convenient access to MPFA’s enquiry services. Please click the links below for details.



If members of the public wish to visit the MPFA office in person (e.g. for submitting documents), please call our hotline (2918 0102) to make an appointment in advance, so as to shorten the waiting time for the service.

Office Addresses

Head Office
Level 8, Tower 1, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung, Hong Kong
Hong Kong Island Office
Room 1201 - 1207, Nan Fung Tower, 88 Connaught Road Central, Hong Kong
Kowloon Office
Level 25, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong

Office hours

Weekdays: 8:45 am to 5:45 pm

Saturdays, Sundays and Public Holidays: Closed

Media Enquiries

For media enquiries, please contact External Affairs Division (email: