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General Enquiries / Comments

Hotline (24-hour Interactive Enquiry Service)

You may contact our officers through the MPFA hotline during office hours from 8:45am to 5:45pm, Monday to Friday (except public holidays).

Hotline No.: (852) 2918 0102

Mail / Fax / E-mail:

You may send your enquiries and comments to us in writing by mail, fax or e-mail.

Mailing Address: Level 8, Tower 1, Kowloon Commerce Centre,
51 Kwai Cheong Road, Kwai Chung
Fax No.: (852) 2259 8806

Please note that messages sent via email may not be secure as they could be intercepted, corrupted or lost. You are strongly advised NOT to provide sensitive, personal or confidential data in your email, and you should consider sending your enquiries/comments by mail/fax or in person if the content involves such data.

Members of the public should make enquiries via the above channels, or visit the MPFA’s website for more MPF information which will offer greater convenience and save more time.

If there is any practical need (e.g. present documents) to visit the customer service counter of MPFA office in person, please call MPFA’s telephone enquiry hotline (2918 0102) to make appointment in advance. Visitors have to strictly follow the MPFA’s infection prevention guidelines during the visit.

Office Address Office Hours
Head Office Level 8, Tower 1, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung Weekdays:
8:45 am to 5:45 pm

Saturdays, Sundays and Public Holidays:
Hong Kong Island Office Room 1201 - 1207, Nan Fung Tower, 88 Connaught Road Central, Sheung Wan
Kowloon Office Level 25, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong






Website :

Alternatively, you may make use of the following form to send your enquiries and comments electronically. Personal data submitted will be used for purposes related to your requests. Please provide information that is as accurate and complete as possible to facilitate our handling of your requests.

Please read our Personal Information Collection Statement before you provide any Personal Data to us.

Service Requests

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Performance Pledge :

For our service standard on answering written enquiries, please refer to MPFA’s performance pledges.

Last review date: 05/12/2020