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General Enquiries / Comments

Hotline (24-hour Interactive Enquiry Service)

You may contact our officers through the MPFA hotline during office hours from 8:45am to 5:45pm, Monday to Friday (except public holidays).

Hotline No.: (852) 2918 0102

Mail / Fax / E-mail:

You may send your enquiries and comments to us in writing by mail, fax or e-mail.

Mailing Address: Level 8, Tower 1, Kowloon Commerce Centre,
51 Kwai Cheong Road, Kwai Chung
Fax No.: (852) 2259 8806

Please note that messages sent via email may not be secure as they could be intercepted, corrupted or lost. You are strongly advised NOT to provide sensitive, personal or confidential data in your email, and you should consider sending your enquiries/comments by mail/fax or in person if the content involves such data.


You may also come to our offices in person to make enquiries or give us your comments.

Office Address Office Hours
Head Office Level 8, Tower 1, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung Weekdays:
8:45 am to 5:45 pm

Saturdays, Sundays and Public Holidays:
Hong Kong Island Office Room 1201 - 1207, Nan Fung Tower, 88 Connaught Road Central, Sheung Wan
Kowloon Office Level 25, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong






Website :

Alternatively, you may make use of the following form to send your enquiries and comments electronically. Personal data submitted will be used for purposes related to your requests. Please provide information that is as accurate and complete as possible to facilitate our handling of your requests.

Please read our Personal Information Collection Statement before you provide any Personal Data to us.

Service Requests

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Performance Pledge :

For our service standard on answering written enquiries, please refer to MPFA’s performance pledges.

Last review date: 07/04/2020