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Complaint Handling

When the MPFA receives a complaint in relation to MPF sales and marketing activities, it will conduct initial processing of the complaints. If the information provided suggests a possible breach of the conduct requirements, it will assign the complaints to the relevant frontline regulators (FRs) for consideration of initiating investigation.

FRs will be responsible for the supervision and investigation of relevant MPF intermediaries (MPFIs). In non-compliance cases, MPFA will be the sole authority to impose disciplinary sanctions, taking into account the information obtained by FRs in the course of their investigation and the representation of the intermediaries concerned.

For detailed information about MPFIs, please refer to the leaflet "Learn More about MPF Intermediaries". To facilitate our handling of your complaint, you are encouraged to complete the Complaint Form and send it to us.

You may find more information about "Complaints Against MPF Intermediaries" here.

Last Revision Date: 30/10/2019