Enforcement Statistics
The following are some enforcement statistics of the MPFA for the period from 1 April 2019 to 31 March 2020.
Actions against MPF trustees:
• | Total number of complaint cases against trustees: 246 |

Types of allegations
Total number of allegations*:314
Quality of customer services 32%
Handling of accrued benefits withdrawal requests 21%
Handling of contributions and default contributions reporting 17%
Handling of member records and fund switching requests 16%
Others 14%
*Since a complaint may cover more than one allegation, the total number of allegations may exceed the total number of complaints.
• | The MPFA imposed financial penalties on trustees for their failures to timely auto-preserve members’ accrued benefits, pay accrued benefits to member and report cases of non-payment of contribution surcharges to the MPFA. |
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Actions against MPF intermediaries:
Non-compliance act | Disciplinary action |
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Deviating from the standard set out in the Conduct Guidelines for identifying risk mismatch cases and failing to provide audit trail for its conversation with client in those cases | Fined a Principal Intermediary $500,000 |
Transferring a scheme member’s MPF benefits without authorization Disclosing a scheme member’s personal information to a third party for impersonating the member and obtaining the member’s account information from an MPF trustee |
Disqualified a former Subsidiary Intermediary from registration for 10 months |
Asking clients to sign on incomplete forms, failing to keep record of clients’ instructions and to comply with Principal Intermediary’s procedures of conduct etc. | Issued compliance advice letters or reminder letters to seven Subsidiary Intermediaries and one Principal Intermediary |
Actions against non-compliant employers and scheme members:
Criminal Actions: |
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Civil Actions: |
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Total amount of default contribution recovered: |
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